If you are unsatisfied with your purchase, please contact us at Dori@loveblueisland.com & CustomerService@loveblueisland.com to submit a refund request. All refund requests must be submitted within 30 days of the original purchase. Once the refund request has been approved, a full refund will be issued to the same form of payment used at the time of purchase. There is no additional charge as a return of the coffee is not required.